Returns & Exchanges
For sales made using a discount/coupon code, all sales are final
Merchandise must be returned within 10 days. Merchandise must not be worn, altered, or washed. Merchandise must have all tags attached and be returned in original packaging.
All items you order should be inspected immediately upon receipt by you. If for some reason you arent pleased with your purchase (except on sales made using a discount/coupon code -- see below), well take it back within 10 days of the date received by you, and as appropriate will issue a return authorization (RA) for an exchange/refund. You must make a written return/exchange request via email to firstname.lastname@example.org within this period. Once an RA is issued, we will provide further instructions on how to return the goods to us in accordance with our returns/exchanges policy.
For sales made using a discount/coupon code, all sales are final and may not be returned for either refund or exchange. Coupon codes are subject to cancellation at any time and cannot be combined at checkout.
We will not issue a refund for shipping expenses except where we made a mistake in shipping you. Shipping costs on exchanges for undamaged items remain your responsibility. Knitwit will pay for shipping an exchange granted on defective merchandise provided that the damage was not caused once it left our warehouse; this procedure is handled via issuance of a UPS call-tag or through other shipping arrangements we may make in advance.
Under no circumstances will we accept returns/exchanges for any item that has been worn or washed, tumble-dried, dry-cleaned, damaged, stained or altered in any way. Returns &/or exchanges may be invalidated by the removal of any original hangtags or labels.
All returns/exchanges must have a Return Authorization (RA) number issued in advance by Knitwit, Inc. Unauthorized returns (i.e. any returns without a valid RA) will not be credited back to the customer.
Any item to be returned/exchanged must be in its original condition. Under no circumstances should you cut off any label or care instructions sewn into any garment or alter the garment in any other way.
Knitwit,Inc. is a line of novelty cashmere sweaters using a variety of innovative hand techniques including prints, etcetera. This means that each piece has a beautiful, unique and organic quality to it. Variations in color, print and so on are part of the intrinsic nature of each piece and/or technique, and are not considered defective in any way.
Goods ship from our warehouse in Orange County, CA. Whether a retail or wholesale customer, disputes are to be governed by applicable laws in the State of California, County of Orange.