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FAQ

HOW DO I CARE FOR MY CASHMERE?

HAND WASHING
Hand-washing is the gentlest method of cleaning a cashmere sweater, and will add years to the life of your cashmere garment. Cashmere tends to become softer with each washing, which allows the yarns to bloom.
(Woven cashmere articles must be dry cleaned only).

Please note that Knitwit is not liable for the actions you perform on your sweaters. Follow these four simple steps and your cashmere purchase will give you years of luxurious comfort and wear.

1. Gently wash in lukewarm to cool water with a mild soap/shampoo and thoroughly rinse in water of the same temperature. Special care must be taken as wet cashmere fabric can weaken and stretch out of shape. Never wring or twist. Gently press excess water from garment.

2. While supporting the weight of the wet garment lay the sweater on a dry towel. Ease the sweater back into shape and roll up in the towel. Press to remove excess water and repeat this step with a second towel.

3. On a flat surface lay the sweater on a fresh, dry towel, until thoroughly air dried.

4. Once your cashmere sweater is dry you will want to fold it carefully, avoiding a center crease. Never hang a cashmere sweater as it will stretch the garment out of shape. Lay flat in a drawer or on a closet shelf.
 
DRY CLEAN IF STAINS REMAIN
Dry cleaning may be the only solution for stubborn stains.

HOW TO STORE YOUR KNITWIT
Fortunately, Knitwit tissue weight cashmere sweaters can be worn during any season, you probably won’t let your cashmere sweater get too far out of sight. However, if you do store your garment, make sure it is clean. Moths are attracted to stained or soiled garments, not to the cashmere sweater itself. Your best bet is to store your cashmere garment in a garment bag. Keep in mind that you want to repel moths, not poison yourself. So try some of nature’s own tried & true methods: cloves, lavender, rosemary, thyme, dried orange peel or cedar.
To avoid staining, always wrap any of these items in a sachet or simply tie in a handkerchief.

WHAT IS CASHMERE
Cashmere wool or cashmere, is the soft fiber of the Cashmere goat. Known for its durability, low density, softness and warmth, these fibers are can be contructed into light to heavy-weight fabrics for year round wear.
                
RETURNS & EXCHANGES
•All items you order should be inspected immediately upon receipt by you. If for some reason  you aren’t pleased with your purchase (except on sales made using a  discount/coupon code -- see below), we’ll take it back within 5 days of  the date received by you, and as appropriate will issue a return authorization (RA) for an exchange/refund. You must make a written return/exchange request via  email to info@shopknitwit.com within this  period. Once an RA is issued, we will provide further instructions on how to  return the goods to us in accordance with our returns/exchanges policy.

For sales made using a discount/coupon code, all sales are  final and may not be returned for either refund or exchange. Coupon codes are subject to cancellation at any time and cannot be combined at checkout.   

We will not issue a refund for shipping expenses except where we made a mistake in  shipping you. Shipping costs on exchanges for undamaged items remain your responsibility. Knitwit will pay for shipping an exchange granted on defective merchandise provided that the damage was not caused once it left our warehouse; this procedure is handled via issuance of a UPS call-tag or through other shipping arrangements we may make in advance.

•Under no circumstances will we accept returns/exchanges for any item that has been worn or washed, tumble-dried, dry-cleaned, damaged, stained or altered in any way. Returns &/or exchanges may be invalidated by the removal of any original hangtags or labels.

Return/Exchange Procedures
All returns/exchanges must have a Return Authorization (RA) number issued in advance  by Knitwit, Inc. Unauthorized returns (i.e. any returns without a valid RA) will not be credited back to the customer.

•Any item to be returned/exchanged must be in  its original condition. Under no circumstances should you cut off any label or  care instructions sewn into any garment or alter the garment in any other way.

•Knitwit,Inc. is a line of novelty cashmere sweaters using a  variety of innovative hand techniques including prints, etcetera. This means  that each piece has a beautiful, unique and organic quality to it. Variations in  color, print and so on are part of the intrinsic nature of each piece and/or  technique, and are not considered defective in any way.

•Goods ship  from our warehouse in Orange County, CA. Whether a retail or wholesale customer,  disputes are to be governed by applicable laws in the State of California,  County of Orange.

SHIPPING
California sales tax of 7.75% will be added to all CA orders.
•We ship worldwide.

SHIPPING METHODS
1. Ground: usually delivers within 5-7 business days.
2. Express: usually delivers within 2-3 business days.
3. Overnight: usually delivers within 1 business day.

SIZE CHART
NATURAL WAIST To find the natural crease of your waist, bend to one side. Your natural waistline is the crease above your navel and below your rib cage. Run the tape measure around this point, keeping it comfortably loose.

HIPS With your feet/heels together, run the tape measure around the fullest part of your hips, about eight to nine inches below your waistline.

INSEAM Run the tape measure along the inside of your leg, from just beneath the crotch to the place where you would like your pants to fall. On full-length pants, this length generally falls one inch below the ankle. *On a garment, this measurement indicates the distance between the crotch seam and the hem's edge.

RISE On a product, the rise indicates the distance between the front waistband edge and the crotch seam. This measurement indicates where the waistline will sit.

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